Terms & Conditions

EASY BARRELS
(ABN 47 562 284 416)

This document contains the terms and conditions governing your use of this web site and online purchases. By using this web site you agree to be bound by these terms and conditions. Please note that all information on this web site may change at any time without notice including Terms and Conditions. The availability of the barrels shown on this web site is subject to change, delay or cancellation due to out of stock issues and freight delays.

PERSONAL INFORMATION
You may be asked to provide personal information (i.e. information which is collected and identifiable as relating to you personally) before purchasing. All personal information collected from this web site will be maintained in accordance with the Easy Barrels Privacy Policy which is incorporated into this document.

PRIVACY POLICY
Easy Barrels collect Personal Information that is provided on this web site for the purposes of delivering requested service and product(s). Easy Barrels is committed to keeping your Personal Information secure from any unauthorized disclosure. Also, Easy Barrels protects your sensitive information (such as credit card data) with the encrypted protocol such as Secure Socket Layout (SSL).
Easy Barrels uses your Personal Information to operate www.easybarrels.com.au web site. Easy Barrels also uses your Personal Information to inform you of other products or services available from Easy Barrels and affiliates. Easy Barrels may also contact you via surveys to conduct research about your opinion of current products or of potential new product that may be offered. Easy Barrels does not sell, rent or lease its customer lists and Personal Information to third parties. Easy Barrels will disclose your Personal Information without any notice only if required to do so by law.
This web site is operated by Easy Barrels. As far as is permitted by law, you agree when you use this web site to indemnify and release Easy Barrels in respect of any claim, loss or damage incurred as a result of any error, omission or misinterpretation in this web site. Easy Barrels reserves the right to refuse any purchase order.

SHIPPING
Products are shipped nationally by Australia Post. Barrels 50L and over are delivered Ex-Works (124C Bethany Road, Hoppers Crossing, VIC) and you agree to take over the responsibility of handling and shipping the product(s) to your premises unless agreed otherwise.
After completed transaction it will take 1 business day to process, handle and dispatch your order. Once your order is dispatched the delivery time falls under the competence of Australia Post which is usually between 2-7 business days Australia wide.

PRODUCT RETURN POLICY
Easy Barrels will accept returns of product(s) purchased from our web site within 30 days of purchase if the product(s) is/are unused and not damaged. The product can be returned for a full refund less original and return shipping charges which shall be the responsibility of the purchaser. Barrels that have been used beyond the curing process, personalized or return later than 30 days will not be refunded. All returns must have a Product Return Number (PRN) attached or they will not be accepted. In order to obtain your PRN please email the photo of the returning product and the reason for return to: info@easybarrels.com.au
Product(s) damaged in-transit should be reported within one business day to info@easybarrels.com.au and all packaging material kept for inspection.

CANCELLATION POLICY
If you cancel your order before it is shipped there will be no cancellation fees. If you cancel your order after it was being shipped, 20% restocking fee will be applied and Product Return Policy must be followed.

LIMITED WARRANTY
Upon arrival fill up your barrel with water and check for leaks. In most cases barrel will leak and has to be cured. Curing the barrel is a process of sealing, making it watertight and ready for aging and storing liquor. Barrel must be left to cure for a period of 1-5 days in order to determine if in fact won't seal.
Barrels and/or parts will be replaced under the following circumstances:
Barrel will not seal due to structural faults such as cracks or holes in the wood;
Spigot, bung or stand arrive broken;
Barrel hoops break when curing the barrel.
Conditions not covered under the Limited Warranty:
If the barrel is filled with contents that build up pressure causing the barrel staves or head to bend, bulge or pop causing leaks;
Barrels stored without water for longer period under conditions that causes them to dry (exposure to Sun and/or wind, more than 20 degree Celsius) resulting the hoops to fall off or leaks which cannot be sealed;
Surface damage like minor chipped areas, dents and scratches that effect only the aesthetics of the barrel.
To process a replacement barrel or a part under Limited Warranty, please send us a photo or a short video of the problem on info@easybarrels.com.au

DISCLAIMER
Oak barrels are made to hold liquids. The barrel you purchase is made of real wood and has all the qualities of wood as well - as with any wood product, barrels require protection from the weather elements. It is advised to keep your barrel hydrated and stored in a relatively cool and humid area. If the barrels are allowed to dry out, the wood will shrink. Easy Barrels is not responsible for the nature of wood and any shrinkage that might occur.
Wood is like a living, breathing organism whose life span predominately depends on the relative humidity of the surrounding air. The portion of contents that is lost due to evaporation is commonly known as "angels share". Easy Barrels is not responsible for the nature of wood and any loss of contents stored in the barrels.